Support
Talk to a human.
Engineers who run the network answer your tickets. Here is how to reach us and how fast we respond.
Contact channels
Support ticket
Ticket desk URL
24/7
Live chat
Live chat
To confirm
Phone
Phone number
To confirm
Email support
support email
24/7
Sales
sales email
To confirm
Response-time targets
| Priority | For example | First response |
|---|---|---|
| Critical | Server or network down, no workaround | To confirm |
| High | Service degraded or partly unavailable | To confirm |
| Normal | Configuration help, questions | To confirm |
| Sales & billing | Quotes, invoices, account changes | To confirm |
These targets are part of our SLA. Network incidents are posted on the status page first.
Frequently asked questions
- How quickly is my server delivered?
- Each plan shows its current stock and delivery time on the plan card and on the full specification table. In-stock servers are provisioned automatically once payment is confirmed.
- Are prices shown with or without VAT?
- Answer depends on a fact to confirm
- Is there a setup fee or minimum term?
- Answer depends on a fact to confirm
- Can I get a refund?
- Answer depends on a fact to confirm
- Is DDoS protection included?
- Answer depends on a fact to confirm
- Which operating systems can I install?
- Answer depends on a fact to confirm
- Do I get full root access?
- Yes. The server is yours alone — no virtualisation layer and no shared resources. You have full root/administrator access.
- Can I bring my own IP space or announce my own ASN?
- Talk to us. AS208220 is a RIPE NCC-registered network and BGP sessions with customers are handled case by case.
- How do I report abuse coming from your network?
- Answer depends on a fact to confirm
- Where can I check your network's track record?
- Look up AS208220 on bgp.tools, RIPEstat or Hurricane Electric, run tests from our looking glass at lg.offerhost.com, and read past incidents on our status page.
More how-tos in the knowledge base.